FAQ

Q1. How do I register for a free membership?

A1. Click on 'Sign up' at the top of the page and follow the instructions. Remember to log in before you complete your order to receive the members discount. Log in by clicking 'Log in' at the top of the page and following the instructions.

Q2. Which items are eligible for the members discount?

A2. All items except for the following:

      -all jumbo package items

      -items that are already on sale

Q3. Where do you deliver?

A3. Vancouver area: Excludes Granville Island, Downtown, West of Dunbar St. and North of Hastings St. 

      Burnaby area: Excludes North of Hastings and SFU.

      Coquitlam area: South of Guildford Way and Victoria Drive and West of Burns Rd.

      Surrey area: North of Hwy 10 and West of 192 St.

      Port Moody, Richmond, North Delta. Refer to our delivery map.

Q4. When will Reshine re-open?

A4. Due to zoning restrictions we can no longer sell to retail customers at our current location. For the time being please place your orders online. We will keep you posted if we are able to change to a new location that allows us to do retail business.

Q5. Why doesn't my member discount appear? 

A5. Please sign-in before checkout.

Q6. Why did my discount disappear?

A6. You may have been timed out. Please try signing in again.

Q7. Do I need to enter a discount code for the member discount?

A7. No. Just log-in and you'll enjoy the discount.


English en